Privacy Policy

Ozoneair takes data privacy very seriously and we want to be open and transparent regarding the way we handle your personal data. Therefore, we have a policy in place that determines how your personal data is to be processed and protected.

Who is the data controller of your personal data?

The Swedish company, Ozoneair AB (“Ozoneair”) is the data controller of the personal data that you send to us and is responsible for your personal data in accordance with current data protection regulations.

Company register: Bolagsverket/Swedish Companies Registration Office Organization number: 559134-6480

Authorized Representative: Johan Lundgren

VAT registration number (Sweden): SE559134648001

VAT registration number (Denmark): DK13043914

Where do we store your data?

The data we collect from you is stored within the European Economic Area (EEA), but can also be transferred and processed in a country outside the EEA. All such transfers of your personal data take place in accordance with current legislation.

When transferring outside the EEA, Ozoneair applies contract clauses of a standard type and privacy protection as protection in countries without an act of an adequate level of protection from the European Commission.

Who has access to your data?

Your data may be shared internally at Ozoneair, as well as by third parties in accordance with our guidelines. We never pass on, sell, or exchange your data for marketing purposes to third parties outside of Ozoneair. Data that is passed on to third parties is only used to enable us to provide our services to you. You will find the different categories of third parties during each individual process below.

On what legal basis is the data processed?

Every time we process personal data that we collect from you, we inform you whether providing the personal data is statutory or mandatory to enter into an agreement and whether it is mandatory to provide the personal data and potential consequences if you choose to do so. This information is available on our website (ozoneair.se).

What are your rights?

Right of access:

You have the right to request information about the personal data we have about you at any time. You can contact Ozoneair, who will then send you your personal data via email.

Right to data portability:

Every time Ozoneair processes your personal data in an automated manner after you give consent or under an agreement, you have the right to have a copy of your data in a structured, regular and machine-readable format transferred to you or another party. It only includes the personal data you have given to us.

Right to correction:

You have the right to request a correction of your personal data if they are incorrect, which includes the right to supplement personal data that is incomplete.

Right to deletion:

You have the right to delete all personal data processed by Ozoneair at any time, with the exception of the following situations:

# you have an ongoing case with customer service

# you have an ongoing order that has not yet been shipped or has only been partially shipped

# sinulla on maksamatonta velkaa Ozoneairin kanssa maksutavasta riippumatta

# you have an unpaid debt with Ozoneair, regardless of the payment method

# you are suspected of having abused or have abused our services in the last four years

# your debt has been resold to third parties during the past three years or one year for deceased customers

# your credit application has been rejected within the last three months

# if you have made a purchase, we save your personal data connected with the transaction for accounting purposes

Your right to refuse processing of personal data because of a legitimate interest: You have the right to refuse processing of your personal data based on Ozoneair’s legitimate interest. Ozoneair will not continue to process personal data unless we can prove we have a legitimate reason for the process that overrides your interests and rights or due to legal claims.

Your right to refuse direct marketing:

You have the right to refuse direct marketing, including profile analyzes performed for direct marketing purposes.

You can opt out of direct marketing in the following ways:

# Follow the instructions in every marketing email

# Contact Ozoneair directly

Right to restriction:

You have the right to demand that Ozoneair restrict the handling of your personal data under the following circumstances:

If you object to the processing of your personal data based on Ozoneair’s legitimate interest, Ozoneair must limit all handling of the data during the ongoing investigation of legitimate interest.

If you have claimed that your personal data is incorrect, Ozoneair must limit all handling of this data during the ongoing investigation of whether the personal data are correct.

If the processing of personal data is against law, you can oppose the personal data being deleted and instead request a restriction of the use of your personal data.

If Ozoneair no longer needs the personal data but it is required in order for you to be able to defend yourself against legal claims.

How can you exercise your rights?

We take data protection very seriously and therefore we have special customer service staff who handle your inquiries regarding your rights listed above. You can always reach our customer service at kundservice@ozoneair.com

Right to file a complaint with a supervisory authority:

If you believe Ozoneair is processing your personal data incorrectly, you can contact us at kundservice@ozoneair.com. You also have the right to file a complaint with a supervisory authority.

Updates to our privacy statement:

We may need to update our privacy statement. The latest version of the privacy statement is always available on our website. We will notify you of any significant changes to the privacy statement, such as the purpose your personal data is used for, the agent’s identity or your rights.

ONLINE PURCHASES

Why do we use your personal data?

We use your personal data to handle your purchase online at Ozonearir by processing your orders and returns through our online services and sending you notifications about delivery status or in the event of issues with the delivery of your items.

We use your personal data to handle your payments.

We also use your data to handle complaints and warranty claims regarding products.

Your personal data is used to identify you and to confirm that you hold the statutory minimum age for making online purchases and to confirm your address with external partners.

We want to offer you different payment options and will make an analysis of which payment options are available to you.

What types of personal data do we handle?

We handle the following categories of personal data

# contact details such as name, address, email address and phone number

# payment details and payment history

# credit information

# order information

Who has access to your personal data?

Your personal data that gets passed on to third parties is only used to provide you the services listed above, to enable companies to verify your address, to enable communications companies to send you an order confirmation and to storage and distribution companies in connection with the delivery of your order. Payment providers to handle your payment. Credit reporting agencies to perform identity and credit checks as well as debt collection agencies.

Please note that many of these companies have an independent right or obligation to process your personal data. Primary recipients of your personal data are: Klarna, Schenker, PostNord, Televox, Unifaun

On what legal basis is your personal data processed?

Processing of your personal data is necessary to enable Ozoneair to provide you the service and deliver your order to you.

For how long do we store your data?

We save your data for 5 years from the last time you purchased an Ozoneair. In addition, we retain data in accordance with current accounting legislation.

How can you exercise your rights?

We take personal data protection very seriously and therefore you can always turn to our customer service with any questions regarding the rights mentioned above. You can reach our customer service at: kundservice@ozoneair.com

Automated decision-making

When you apply for credit as a payment method, Klarna are the ones who handle this process. Thereby, Ozoneair does not perform any automated decision-making. Please contact Klarna Bank AB for more information (www.klarna.com)

DIRECT MARKETING

Why do we use your personal data?

We use your personal data to send you marketing offers, information surveys and invitations via email, text messages, phone calls, letters and mobile push notifications.

For the purpose of optimizing your experience with Ozoneair, we provide you with relevant information, recommend products, send you reminders about items that are left in your shopping cart and send personalized offers. All these services are based on your previous purchases, what you have clicked on, positioning data and information that you have shared with us.

What types of personal data do we handle?

We handle the following categories of personal data

# contact details, such as email address, phone number and zip code

# name

# address

# age

# purchase history

# how you navigated and clicked on the website

Who has access to your personal data?

Data that is passed on to third parties is only used to provide the service listed above to media agencies and technology providers for the distribution of physical and digital direct marketing.

We never pass on, sell, or exchange your data for marketing purposes to third parties outside of Ozoneair.

On what legal basis is your personal data processed?

The processing of your personal data is based on your consent when you approve direct marketing.

Your right to withdraw the consent:

You have the right to withdraw your consent to the processing of personal data at any time, and to refuse direct marketing.

If you do, Ozoneiar will not be able to send you any further offers in the form of direct marketing or information based on your consent.

You can opt out of direct marketing in the following ways:

Follow the instructions in every marketing email

# By contacting Ozonair’s customer service

For how long do we store your data?

We store your data for direct marketing purposes until you withdraw your consent.

When it comes to email marketing, we will consider you an inactive customer if you have not opened any emails in the past year. At that point, your personal data will be deleted.

CUSTOMER SERVICE

Why do we use your personal data?

We use your personal data to handle inquiries from you, handle complaints and warranty claims regarding products as well as technical support via email, our chat feature, telephone, and social media. We can also contact you if there is a problem with your order.

What types of personal data do we handle?

We will process all data you provide us, including the following categories

# contact details such as name, address, and phone number

# date of birth

# payment details and payment history

# credit information

# order information

# all correspondence in the case

Who has access to your personal data?

Data that is passed on to third parties is only used to provide the services listed above.

On what legal basis is your personal data processed?

The processing of your personal data is based on Ozoneair’s legitimate interest.

For how long do we store your data?

We save your data for 2 years days when it comes to phone, emails, and case management and longer if necessary, for example in case of complaints. In addition, we process your information longer in accordance with the Accounting Act.

You have the right to refuse the processing of your personal data based on Ozoneair’s legitimate interest. Ozoneair will not continue to process your personal data unless we can prove we have a legitimate reason for the process that overrides your interests and rights or due to legal claims.

CONTESTS

Why do we use your personal data?

We process your data when you participate in our contests. Your personal data is used to enable Ozoneair to contact contestants regarding the contest, before and after an event, to identify contestants, to verify contestants’ age, to contact winners and to send out and follow up on prizes that have been sent out.

What types of personal data do we handle?

We handle the following categories of personal data

# contact details such as name, email address and phone number

# age

# data submitted to the contest

Who has access to your personal data?

Data that is passed on to third parties is only used to provide the services listed above to transport companies for the delivery of prizes.

On what legal basis is your personal data processed?

The processing of your personal data is based on your consent when you choose to participate in a contest.

Your right to withdraw the consent:

You have the right to withdraw your consent to the processing of personal data at any time. If you do, Ozoneair will not be able to provide you the services listed above.

For how long do we store your data?

We save your personal data for 3 months after the contest has ended.

If a product that is covered by the product warranty is included in the contest and this comes into your possession, we process your information in the same way we would if it were a purchase.

If you give your consent to use the data for marketing purposes at the time of the contest, then the data will be saved until you withdraw this.

DEVELOPMENT AND IMPROVEMENT

Why do we use your personal data?

We use the data to evaluate, develop and improve our services, products, and systems for all our customers. For that purpose, we do not analyze your data on an individual level, but all processing is done using pseudonymized data.

This includes analyzes to make our services more user-friendly, such as customizing the user interface to facilitate the flow of information or to highlight features often used by our customers in our digital channels and to improve the IT systems in order to increase the security of our visitors and customers in general.

The analyzes are also used to develop and constantly improve the logistical flow of goods by calculating purchases, stock, and deliveries as well as our resource capacity from a sustainability perspective by streamlining purchases and scheduling of deliveries.

Furthermore, we use the data to be able to plan the establishment of new stores and warehouses and to improve our product range.

What types of personal data do we handle?

We handle the following categories of personal data if you have chosen to give it to us:

# customer number

# date of birth

# sex

# country

# account settings

We process the following categories of personal data if you have made a purchase:

# order history

# delivery details

# payment history

We also process the following categories of personal data linked to cookies:

# click history

# visiting and browsing history

Who has access to your personal data?

Data that is passed on to third parties is only used to enable us to provide the services listed above. We use web analytics companies to analyze our customers’ online behavior on a general level.

On what legal basis is your personal data processed?

The processing of your personal data for the purpose of developing and improving our services and products is based on our legitimate interest.

For how long do we store your data?

We save your data until you withdraw your consent, with a minimum of 5 years from the time of purchase in accordance with our product warranty. If you have shopped with us on several occasions, it will count from the most recent purchase. In addition, we retain your personal data in accordance with current accounting legislation.

Your right to refuse the processing of your data:

You have the right to refuse the processing of your personal data based on Ozoneair’s legitimate interest by contacting kundservice@ozoneair.com. Your information will then be deleted, and we will not be able to provide our services to you.

FULFILLMENT OF OBLIGATIONS IN ACCORDANCE WITH THE LAW

Why do we use your personal data?

We use your personal data to meet the requirements of laws, court rulings and government decisions. It includes using your personal data to collect and control accounting information to comply with the accounting rules.

What types of personal data do we handle?

We handle the following types of personal data

# customer number

# order number

# name

# address

# amount

# transfer account

# transfer date

Who has access to your personal data?

Your data will be shared within Ozoneair, with an external accounting firm as well as relevant government institutions and similar organizations to comply with current legislation. We share your personal data with IT companies that provide solutions within accounting systems.

On what legal basis is your personal data processed?

The processing of your personal data is necessary for Ozoneair to be able to fulfill its obligations in accordance with the law.

For how long do we store your data?

We store your data in accordance with the accounting rules in your country.