Return &
complaint

Use the form below. If you have any questions or concerns, please contact our customer service at kundservice@ozoneair.com or 0771-36 63 66.

Common questions about returns

To return or make a complaint about a product, please fill in the form above. Once the matter has been received, we will send you a return shipping label and further instructions.

Open purchase

  • Purify series: 30 days
  • Purify Pro series: 30 days
  • Clean series: 14 days
  • Dry series: 30 days
  • Wash series: 14 days
  • Guard series: 14 days

Important: The product must be in its original condition and complete with all accessories for the right of open purchase to apply.

Warranty

  • Purify Series: 2-year warranty.

  • Purify Pro Series: Lifetime warranty
    Valid with regular maintenance through our filter subscription. Read more here.

  • Clean Series: 5-year warranty
    Years 1–3: Full warranty
    Years 4–5: Warranty applies, but labor costs will be added

  • Dry Series: Lifetime warranty
    Valid with regular maintenance through our filter subscription. Read more here.

  • Wash Series: 3-year warranty

  • Guard Series: 5-year warranty
    Years 1–3: Full warranty
    Years 4–5: Warranty applies, but labor costs will be added